Privacy & Security Policy

Personal information is information or an opinion about an identified individual, or about an individual who is reasonably identifiable. We collect personal information from and about our prospective and current customers, as well as from and about travel agents, business partners and other travel suppliers.

Sensitive Information, a sub-set of personal information, is information or an opinion about an individual’s racial or ethnic origin, political opinions, political association membership, religious beliefs or affiliations, philosophical beliefs, professional or trade association membership, trade union membership, sexual orientation or practices or criminal record, credit card details (if you are paying online), health information and genetic information. We collect sensitive information from and about our customers where such information is included in Government-issued identity documents (eg. passport), and from health and mobility questionnaires.

Health Information is information or an opinion about an individual’s health or disability, the health services provided or to be provided to them, their expressed wishes for the provision of future health services, personal information collected to provide a health service, personal information collected in connection with organ and body-part donation, and predictive genetic information.

This policy details how Tours around Tasmania Pty Ltd manages personal information about you (including sensitive information and health information), whether you are a customer, a travel agent, or another kind of travel supplier to our business.

In the course of offering our travel products and services, the collection of personal information is necessary and unavoidable. However, we aim to only collect personal information that is reasonable and fair in order to deliver the best possible travel products and services.

What personal information we collect and hold

The kinds of personal information we collect from you or about you depend on the transaction you have entered into with us, the travel products / services you or your organisation have contracted us to provide, and the travel products / services you or your organisation are interested in.

The kinds of personal information and sensitive information that we commonly collect and hold from you or about you include: your name, address, phone, fax and mobile numbers, email address, date of birth, nationality, religion, drivers licence details, passport details, bank account details, travel preferences and experiences, travel insurance and travel rewards and loyalty program membership. We also collect health information relating to your current and previous health status, current and previous medical conditions, and your religious, cultural and dietary requirements. We also collect personal information, sensitive information and health information from or about your family members, next of kin, emergency contact details and/or other members of your travelling party.

We record anonymous clickstream information from every visitor to our website. We use this information to ensure that our website remains relevant and appropriate for the majority of users. We do not make any association between this information and your personal details.
When you browse our website, contact us electronically, or engage with us on social media, we may also record: geographical tagging, cookies, your IP address and statistical data from your activity.

Security

Tours around Tasmania Pty Ltd and its e-commerce provider will take all reasonable actions necessary to protect your personal and credit card details with respect to confidentiality and security of data. Credit Card details are encrypted for your protection using Secure Socket Layer (SSL) technology. Credit card details are not stored on any of Tours around Tasmania Pty Ltd servers when you book. All data provided will only be used for the purpose authorised by or reasonably contemplated by an individual to whom it relates. These details will not be disclosed to a third party except as required by law.

Our booking agent has implemented security features in our database to protect your personal information from unauthorized access. They maintain their servers in a controlled, secured environment. Only staff who need to have access to your personal information in order to perform their job function are authorized to access the database. Constant changes to the Internet and technology mean that they cannot guarantee that data transmission will be 100% secure, or safe from attack by unauthorized intruders. They will endeavor to take all reasonable steps to protect the personal information you may transmit to them, including credit card information. They will also make their best efforts to ensure its security on their systems. In addition, our and their employees and the contractors who provide services related to the information systems are obliged to respect the confidentiality of any personal information held by the booking agent and Tours around Tasmania Pty Ltd. However, we will not be held responsible for events arising from unauthorized access to your personal information. All transactions are secured by 128 bit SSL encryption. SSL technology encodes information as it is being sent over the Internet, helping to ensure that the information transmitted remains confidential. Our booking agent’s servers are deployed to Amazon Web Services (AWS), which is a PCI DSS Level 1 compliant provider and provides a certified infrastructure for storing, processing, and transmitting credit card information.